Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be replied to in maximum one hour after the ticket or e–mail has been received. If your case needs additional assistance from a system administrator, we’ll forward the support ticket or the email to the person on duty, right away then leave a comment to inform you that more time will be needed for discovering a solution. Furthermore if you order the Administration Services package, all of the server management services included there will be carried out whenever you prefer.
An Exceptional Technical Support Service
Our customer support team will be available to you 24/7/365 should you need assistance working with the Site Control Panel or with any of the apps that we have preinstalled for your convenience on the server. What is more if you need assistance tackling the everyday admin tasks on your dedicated web hosting server, you can examine the Administration Services package, which includes backup disk storage space, weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Our Site Control Panel is installed by default for every Linux dedicated servers hosting package. Among its features is a very handy integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.