24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our cloud hosting services feature 24/7 tech support plus several means of contact. In case you don't have an account yet, you can call us or come on our live chat and consult with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up buying a service which you cannot use. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. In contrast to the vast majority of suppliers out there, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get prompt assistance, especially if your website is not working effectively for some reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, which means that in case anything comes up, you'll be able to use plenty of methods to let us know - telephone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you're able to get more details about our services, or we will help you with less complicated technical problems. The next two options are for strictly technical matters or everything that is more time-consuming as it is more convenient to track the conversation between you and our tech support team. The guaranteed maximum response time for them is just 1 hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS
When you use our Linux VPS packages, you will not need to wait for more than one hour in order to receive assistance for any issue that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets that you open via your billing Control Panel or e-mail messages which you send to our technical support team. We have local phone numbers in a number of countries around the world as well as a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various means of communication, so regardless what your question or problem is, there is always someone to help you out in a timely manner. If you need help with third-party software, that you cannot install or which gives you problems, you can take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive timely support in general, let alone if you operate an entire server, so every single dedicated server that we offer features 24/7 support with one-hour answer time guarantee whatever the issue. This service is totally free for all problems with your server or the software that was installed from our admins through the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 minutes because we have admins available 24-7-365. If you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you may use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you are able to include to your server package from the billing Control Panel.