Although this is not the mainfactor to help you identify a reliable cloud hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to get in touch with somebody any time you're looking for support. The telephone support for web hosting services may vary from standard to professional, therefore the issues which can be resolved with a call vary based on the specific provider. In the general case, these matters are more basic and feature billing or 1st level tech issues because more complex matters usually require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. However, being able to call your service provider will save you a lot of time and efforts for the multitude of small things which may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting packages come with telephone support 14 hours a day even on official holidays, so that if you do not have an account yet, you will be able to give us a call and find out more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you're able to call the telephone number which is nearer to you. In case you are a current customer, we will assist you promptly with any general and billing issues as well as with multiple technical matters to save you time and efforts - we acknowledge the fact that sometimes it is quicker to consult with a live person so as to get things done immediately. Of course, some issues cannot be taken care of on the telephone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. If you are unsure which plan will be suitable for your sites, you want to find out more about a package's specifications or you need any other type of info on our services, you are able to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you can contact us about general and sales matters, although we're often able to assist with a large number of tech issues as well. For entirely tech troubles you should use our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your problem needs additional time to be dealt with or it needs to be escalated to our system administrators.