One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any trouble ticket that you post or any e-mail that you send is only 60 minutes, even if you contact us during weekends and public holidays. Regardless of the essence of your inquiry or issue, we will help you out momentarily and will give you the necessary information to sort out any problem with your sites. The real response time commonly does not surpass 15 to 20 minutes, which suggests that you can forget about waiting for hours and hours on end to get an issue solved or what’s even worse – waiting a whole day only to obtain a reply that more info is needed whilst nothing’s sorted out. We will offer you assistance in a well-timed fashion since we realize how expensive time can be in the dynamic Internet sphere. The 60-minute reply guarantee applies to any billing or technical query that you may have about our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support staff reps are available all the time and they’ll respond to any support ticket that you submit from your web hosting Control Panel within no more than one hour. The ticket response time is guaranteed no matter if you have a general enquiry with regard to your semi-dedicated server or you stumble upon some problem and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 24/7/365 to tackle any billing, general or technical issue. If you contact us about anything that is within our capability, we’ll sort it out before we answer, which means that you will not have to wait around for hours or even days while the problem lasts. In case there is something that you have to do on your end, we will supply you with the necessary info – what possible solutions to try, what actions to take, etc.