There are different ways to contact the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a ticketing system. It’s the least complicated communication method for a number of reasons. If no customer support team representative is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy and paste large bits of information without having to worry about typographical errors, and if a specific problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in the very same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, so if you have to provide info or to follow directions, you will have to use no less than two different admin interfaces and this number could rise in case you wish to administer multiple domain names. Also, many hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud packages come bundled with an integrated support ticket system, which is included in our in-house built Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in the same place – payments, files, e-mails, tickets, etc., eliminating the necessity to go through different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without ever leaving your Control Panel. During the process, you may choose a category and our system will offer you a number of help articles, which will provide you with more info and which may help you fix any particular problem before you actually send a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything in one location, which is the reason why we’ve implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will allow you to manage the correspondence with our customer service team along with your semi-dedicated server, so you won’t have to memorize additional sign-on credentials for another admin console. You will be able to post a new ticket or to track the status of an old one with no more than several mouse clicks while you are browsing the content within your account. Besides, you can go through older tickets using a smart search option or take a look at applicable help articles, which include solutions to commonly encountered predicaments. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to assist you.